Privacy Notice
GNB Property Limited is committed to protecting and respecting your privacy.
1. Introduction
GNB Property Limited ("we", "us", "our") is committed to protecting and respecting your privacy.
We are a company registered in England and Wales under company number 11175807, with our registered office at 150 Aldersgate Street, London, EC1A 4AB. Our operational address is 4 Conduit House, Hyde Vale, London, SE10 8HW.
This privacy notice explains how we collect, use, store and protect personal data when you use our website, software, products, and services (together, the "Services").
It should be read alongside our Terms of Use and any other documents referred to within it.
2. Information We Collect
We may collect and process the following categories of personal data:
a) Information you provide to us
You may provide personal data when you:
- register for an account
- subscribe to our services
- complete forms on our website (https://gnbproperty.com)
- use our document export or upload facilities
- contact us by phone, email or otherwise
- report a problem or request support
This information may include:
- name
- business name
- postal address
- email address
- telephone number
- job title
- postcode
- preferences and interests
- photographs or profile images
- payment and billing details
b) Customer data you upload or process via our software
As part of providing our Services, you may upload or process personal data relating to your own customers, including (but not limited to):
- property owners
- vendors
- landlords
- tenants
- applicants
- contractors
This data may include names, contact details, property addresses, tenancy details and related information.
You act as the data controller in respect of this data, and we act as a data processor. You confirm and warrant that you have obtained all necessary consents and lawful bases required under applicable data protection legislation before sharing such data with us.
c) Information we collect automatically
When you use our website or software, we may automatically collect:
- IP address
- browser type and version
- device information
- operating system
- usage data (pages visited, time spent, interactions)
This data helps us improve performance, security and user experience.
d) Information from third parties
We may receive information about you from:
- credit reference agencies
- analytics providers
- integration partners
- publicly available sources
We combine this with information you provide to us where relevant.
3. Cookies
Our website uses cookies and similar technologies to distinguish you from other users and improve your experience.
Cookies are small text files stored on your device. They do not identify you personally and are used in aggregate form.
Analytics / Performance Cookies
These allow us to:
- recognise and count visitors
- understand how users navigate our site
- improve site structure, content and performance
Targeting Cookies
These record:
- pages visited
- links followed
They help us make our website and advertising more relevant to your interests. We will never allow third parties to contact you unless you have explicitly requested it.
You can manage or disable cookies via your browser settings. More information is available at www.allaboutcookies.org.
By continuing to use our site, you consent to our use of cookies in accordance with this policy.
4. Lawful Basis for Processing
We process personal data only where we have a lawful basis to do so, including:
- Contractual necessity – to provide our Services
- Legitimate interests – to operate, improve and secure our platform
- Legal obligation – to comply with applicable laws
- Consent – where required for marketing communications
5. How We Use Your Information
We use personal data to:
- provide and manage our Services
- administer accounts and subscriptions
- process payments
- provide customer support and training
- communicate service updates and changes
- improve platform performance and security
- send relevant marketing communications (where permitted)
- comply with legal and regulatory obligations
You may opt out of marketing communications at any time using the unsubscribe link in our emails or by updating your communication preferences.
6. Disclosure of Your Information
We may share personal data with:
- companies within our corporate group
- trusted suppliers, partners and subcontractors
- third-party integration providers (e.g. e-signature or referencing platforms)
- analytics and search engine providers
We do not sell, lease or trade personal data.
We may also disclose personal data where:
- required by law or regulation
- necessary to enforce our terms or protect rights and safety
- part of a business sale, merger or acquisition
7. Data Storage & Security
Client personal data is stored securely on UK-based servers. Non-text assets (including images, videos and PDFs) may be stored using secure cloud infrastructure such as Amazon S3.
We implement appropriate technical and organisational measures to protect data against loss, misuse, unauthorised access or disclosure.
8. Data Retention
We retain personal data only for as long as necessary to:
- provide our Services
- meet legal, accounting or regulatory requirements
- resolve disputes
- enforce agreements
When data is no longer required, it is securely deleted or anonymised.
9. Your Rights
Under UK data protection law, you have the right to:
- access your personal data
- request correction or deletion
- restrict or object to processing
- withdraw consent (where applicable)
- request data portability
Requests can be made by contacting us using the details below.
10. Data Deletion Requests
You may request deletion of your data at any time by emailing helpdesk@gnbproperty.com with the subject line "Data Deletion Request".
Please include:
- your full name
- account or organisation name
- contact details
- details of the data to be deleted
We will verify your identity and confirm deletion once complete, subject to any legal retention requirements.
11. Third-Party Links
Our website and software may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy notices before submitting personal data.
12. Changes to This Policy
We may update this privacy notice from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email.
13. Contact Us
If you have any questions about this privacy notice or how we handle personal data, please contact: